A Peek into the Post-Booking Process with Goolets
Congratulations! You've just booked your dream yacht charter with Goolets, and now it's time to embark on an unforgettable journey. But what happens next? How does Goolets ensure that every aspect of your charter experience is seamless and tailored to your preferences? Let's take a behind-the-scenes look at the post-booking process with Goolets.
From Booking to Bliss with Our Dedicated Retention Team
Once you've confirmed your yacht charter, our dedicated sales team swings into action, swiftly passing all the pertinent information to our retention team. This team plays a crucial role in ensuring that your journey from booking to disembarkation is nothing short of exceptional.
Personalized Concierge Service: Your Navigator Through the Charter Journey
First up, a personal concierge takes the reins, reaching out to you with a warm and welcoming email. This concierge becomes your go-to point of contact, ready to address any questions or concerns you might have along the way. Whether you're curious about onboard amenities or seeking recommendations for onshore activities, your concierge is there to assist you every step of the way.
Crafting Your Dream Charter in the Goolets "Lab"
One unique aspect of the Goolets experience is our »Lab«, a virtual space where you can fill out your preferences and tailor your charter experience to perfection. From dietary restrictions to special occasions, we take note of every detail to ensure that your charter aligns perfectly with your desires.
Perfecting Your Charter Experience as the Date Nears
As your embarkation date draws near, typically around 8 weeks prior, or even earlier if you wish, the finalization process kicks into high gear. This is where we dot the i's and cross the t's, taking care of everything from transfers to restaurant reservations. Our goal is to alleviate any last-minute stress so that you can focus solely on the excitement of your upcoming adventure.
Continuous Support and Tailored Service Throughout Your Journey
But our commitment to your satisfaction doesn't end once your charter begins. Throughout your journey, we maintain open lines of communication, checking in regularly to ensure that everything is running smoothly. Whether you have a sudden craving for a particular cuisine or wish to arrange an impromptu onshore excursion, we're here to make it happen.
Personal Greetings to Enhance Your Goolets Experience
When you arrive at your destination for check-in or check-out, rest assured you'll encounter a familiar face from the Goolets team. We strive to personally greet our guests whenever possible, further enhancing the personalized touch that sets Goolets apart.
Crafting Extraordinary Experiences: From Inquiry to Farewell with Goolets
At Goolets, we understand that the journey doesn't begin and end with booking a yacht charter—it's about crafting an experience that exceeds your every expectation. From the moment you inquire about a charter to the final farewell as you disembark, we're dedicated to ensuring that every moment with us is nothing short of extraordinary.
So sit back, relax, and get ready to embark on the adventure of a lifetime with Goolets. Smooth sailing awaits!
